Good to know about Healthspan

Subscription Service Issues

Many customers express dissatisfaction with Healthspan's subscription service. There are recurring complaints about difficulty in cancelling subscriptions, which cannot be done online but require a phone call, adding unnecessary friction. Additionally, some customers noted the absence of reminder emails before shipments, making it harder to manage their subscriptions.

Delivery and Shipping Concerns

While some customers report timely deliveries, others have faced significant delays, with one complaint about a delivery not being processed properly and causing distress due to necessity for the product. There is also an instance of receiving a product with a very short expiration date, indicating inconsistent quality control in deliveries.

Product Quality and Reliability

Generally, Healthspan customers seem satisfied with the quality and value of the products, with several long-term users noting the benefits they've experienced. However, there is a notable concern that Healthspan's Plant Sterols may be misleading for those with familial high cholesterol, suggesting the need for clearer product information.

Customer Support and Communication

Reviews indicate a mixed experience with customer support and communication. While some customers have had positive interactions with helpful staff, others have been frustrated by lack of response, especially concerning serious issues like potential credit card fraud linked to Healthspan's system. Efficient problem resolution and transparent communication seem lacking in some cases.

Trust and Loyalty

Despite the logistical and service issues, many long-term customers continue to trust and recommend Healthspan's products due to their perceived efficacy and the convenience of the subscription service. Positive feedback on the products’ effectiveness and fair pricing indicates a strong product reputation, even if service doesn’t always match up.