Good to know about LOOKFANTASTIC

Strong Product Offering

The reviews consistently emphasise the variety and quality of products offered by LookFantastic, spanning hair care, skincare, cosmetics, and more. Many customers appreciate the ability to try new products through subscription boxes and special editions, which often include products not previously tried, leading to additional purchases.

Efficient Delivery Service

Many customers highlight the efficiency of LookFantastic's delivery service, noting fast and reliable shipping. There are frequent mentions of complimentary upgrades to express delivery, which seem to pleasantly surprise and delight customers. However, there are occasional complaints about delivery issues, including delays and non-receipt of orders, which negatively impact the customer experience for some.

Customer Service Experiences

Customer service experiences appear mixed. Positive reviews mention helpful and efficient interactions with the support team, quick issue resolution, and clear communication. However, there are also negative experiences where customers faced unresolved issues, lack of follow-ups, and perceptions of poor handling of complaints.

User-Friendly Website and Pricing

Customers appreciate the ease of navigating the LookFantastic website, citing simple order placement and competitive pricing as key benefits. The rewards system and promotional offers are well-received and contribute to customer satisfaction and loyalty.

Packaging and Presentation

While the packaging is generally considered functional and adequate, there are mentions of it being unexciting compared to competitors. Customers appreciate packaging that is secure and reliable but note room for improvement in its overall presentation.

Product Satisfaction and Issues

Product satisfaction is generally high, with several customers praising specific items like Estée Lauder Daywear and other skincare products. However, some reviews indicate dissatisfaction with specific products, such as shampoo and conditioners that did not meet expectations. Additionally, issues with product quality, such as a hairbrush falling apart, have been reported and were not resolved to the customer's satisfaction.

Repeat Business and Recommendations

Many customers express loyalty to LookFantastic, frequently noting they would recommend the company to others and continue to use their services due to positive past experiences, product variety, and value for money. The evidence of repeat business suggests a generally strong customer satisfaction base.