Good to know about L'Occitane en Provence

Consistently Poor Delivery and Customer Service

The review highlights significant issues related to delayed deliveries and poor customer service. The customer mentioned an order pending for 9 days without any progress. Efforts to contact the company via telephone resulted in a message stating that the phone lines were closed, directing them to the website. However, the website's contact page yielded an error, leaving the customer with no choice but to seek a refund through PayPal. This pattern suggests systemic problems within the company's logistical operations and customer support infrastructure, affecting overall customer satisfaction.