Good to know about Just Tyres

Consistent Quality of Service and Customer Focus

The majority of the reviews for Just Tyres are overwhelmingly positive, indicating a strong consistency in quality of service. Numerous customers highlighted the professionalism, efficiency, and friendliness of the staff. Specific names like Reece, Jordan, and Alan were frequently mentioned positively, suggesting that particular employees stand out for their exceptional service. The testimonials often noted that the team members went above and beyond expectations, such as accommodating last-minute bookings and providing helpful advice about tyre maintenance and alignment.

System and Organisational Challenges

Several reviews pointed out flaws in the appointment and booking system. Customers reported issues with overbooked time slots and missed appointments due to scheduling errors. There were also references to the lack of front desk staff, resulting in operational difficulties for employees managing multiple tasks. These system-related problems suggest an area where procedural improvements could enhance overall customer satisfaction.

Mixed Experiences at Different Branches

There were disparate experiences reported across various branches. While branches like Braintree and Crawley were mentioned frequently with both positive and negative experiences, other locations such as Old Stratford and unnamed branches also received specific feedback. Positive remarks about staff accommodating and ensuring tyre services even under tight scheduling constraints contrasted sharply with complaints about unprofessional behaviour and poor service at certain branches.

Praise for Professionalism Despite Structural Issues

Despite system and organisational challenges, the professionalism and dedication of the staff frequently garnered praise. Customers appreciated that employees managed to maintain high service standards even under busy conditions. Key comments mentioned employees working hard, showing courtesy, and providing detailed explanations about tyre conditions and additional necessary services such as wheel alignment.

Room for Modernisation and Detail Orientation

Some reviews indicated that certain procedures and equipment might be outdated, particularly concerning wheel alignment. There were complaints about the use of manual techniques rather than modern machinery, which resulted in dissatisfaction. This feedback suggests that while the staff are effective, there is potential for updating and upgrading tools and techniques to meet contemporary standards and customer expectations.