Good to know about Scentbox

Customer Dissatisfaction and Concerns Over Subscription Service

Based on the provided reviews, it is clear that there is significant customer dissatisfaction with the company's service. The primary issues highlighted include the unreliability and short lifespan of the product, difficulties in cancelling subscriptions, and poor customer service responsiveness.

Product Quality Issues

Customers report that the vials do not last the advertised 30 days, with some lasting only a week. Additionally, there are complaints about defective products, such as leaking sprays.

Lack of Effective Cancellation Mechanism

Multiple reviews indicate that customers found it extremely difficult to cancel their subscriptions. There are reports of continued billing after cancellation attempts via email, which suggests potential shortcomings in the company's subscription management process.

Delivery and Communication Problems

Delays in delivery and a lack of responsiveness from the company's customer service team are recurring themes. Several customers mention waiting extended periods for products that were marked as dispatched but never arrived, and not receiving any follow-up communication from the company about their queries.

Suspicion of Fraudulent Activity

Due to the combination of non-delivery, poor customer service, and continued billing without proper recourse, some customers suspect that the company may be engaging in fraudulent activity. The general consensus is one of mistrust, with strong warnings to potential future customers to avoid the service.