Good to know about Ruko

Mixed Experiences with Customer Service

The common theme across several reviews is the dissatisfaction with Ruko's customer service. Customers frequently mention slow or unhelpful communication, especially regarding returns, refunds, and replacements. Specific individuals named in the reviews, such as Cherry and Christine, are pointed out as difficult to work with. Multiple users faced delays in receiving replacements, with one case dragging on for almost four weeks. Another customer had a product shipped despite requesting a refund before shipment, leading to financial losses.

Replacement and Warranty Issues

There are multiple cases where the replacement process was problematic. One user had to deal with back-and-forth emails and a third party intervention to get a tracking number for a replacement product that took weeks. Another customer is unable to purchase a lost charging cable without providing purchase details, which were unavailable due to the item being a gift. In contrast, one review indicates a smooth and quick replacement process, highlighting an inconsistency in service experiences.

Positive Product Feedback

Despite the negative customer service experiences, there are positive comments about the product's quality and functionality. Users mention the sleek design, ease of control, and impressive stability of the drones. One positive review specifically recommends the product for both experienced pilots and beginners due to its useful features and ability to capture stunning footage.