Good to know about Poochandmutt

Customer Service and Delivery

Customers frequently praised the exceptional customer service and delivery speed of Pooch and Mutt. The reviews consistently mentioned swift order fulfilment and next day delivery, often with very positive remarks about the reliable DPD delivery service. Many customers highlighted that the customer service was "second to none" and described having positive experiences getting issues resolved or receiving swift responses.

Product Appeal and Quality

There is strong positive feedback regarding the quality and appeal of Pooch and Mutt's products. Customers specifically mentioned the preference of fussy dogs for the brand’s offerings, with a particular highlight on the superfood puppy range. The specialist treats and limited edition products, like the Christmas treats, were particularly noted as favourites. The nutritional quality and the variety of products were appreciated, with customers reporting that their dogs enjoyed different flavours and formats.

Website and Shopping Experience

Several reviews commended the website's functionality, describing it as "super easy and slick." The availability of multiple checkout options and the overall ease of purchasing were likened to the convenience of shopping on major platforms like Amazon. This user-friendly experience likely contributes to the overall high ratings given by customers.

Pricing and Discounts

While overall product satisfaction is high, there were a few remarks regarding the pricing of Pooch and Mutt's products. Some customers felt that the items were overpriced at full cost but were pleased to find that there were often discount codes available through various channels such as email sign-ups and partnerships with companies like Vodafone. These discounts appear to play a significant role in customers' purchasing decisions.

Negative Experience

Although the majority of reviews were positive, one notable negative review mentioned a significant delivery issue. The customer did not receive their order, and despite the company's attempt to resend it, the problem remained unresolved for over two weeks. This instance highlights potential occasional logistic issues that could affect customer satisfaction.