Good to know about DUKE + DEXTER

Product Quality and Craftsmanship

Overall, customers appear satisfied with the quality and craftsmanship of Duke & Dexter products. Many reviews describe the shoes as comfortable, stylish, and well-made. However, there are a few isolated complaints about quality issues, such as differences in leather thickness and the quality of certain products not meeting expectations.

Customer Service

Customer service experiences are mixed. Positive feedback highlights responsive and helpful customer service representatives, with specific mentions of individuals like Chloe and Alana for their excellent support. Conversely, some customers have faced significant issues with slow responses, difficulties in processing returns, and delays in receiving refunds.

Delivery and Shipping

Delivery times and shipping experiences vary considerably. While some customers praise the promptness and efficiency of the shipping process, others report significant delays, especially with express delivery options. International customers, particularly within the EU, face high import duties and customs fees, which negatively impact their overall purchasing experience.

Sizing and Fit Issues

Sizing appears to be an important concern for many customers. Several reviews mention either receiving the wrong size or finding the shoes did not fit as expected. While some customers successfully manage to break in their shoes for a better fit, others have encountered problems with tightness or requiring a size adjustment.

Return and Refund Issues

Numerous reviews indicate dissatisfaction with the returns and refund process. Customers report delays in receiving return labels, slow processing times of refunds, and lack of communication from the company when refunds are delayed. These issues appear to be a recurrent theme among dissatisfied customers.